German guesthouse refuses Jewish visitors
A group of Israeli tourists found to their dismay that they were not welcome at a guesthouse in Germany.
Published: October 31, 2016, 8:05 pm
While planning a trip to the country next summer, they discovered that a guesthouse in the southwestern region of Baden-Württemberg last week had requested a cancellation of their reservation due to their nationality.
Their German vacation planned for next August, would have included lodging at the Mattenhof guesthouse in the Black Forest town of Zell am Harmersbach.
One of the group’s members, Igor Tsehansky explained that the four Israeli families had wanted to reserve accommodation, but shortly after confirming the reservation, the administrators of the guesthouse changed their minds.
They contacted the Israelis with a series of messages and notified them that the booking was going to be cancelled, less than week after making the arrangements.
Tsehansky said that he and his friends received the notice in German.
“We don’t Want have Guests from Israel, because our apartments are Not for them [sic]. Please cancel the Booking,” read a Google translated message that Tsehansky posted to Facebook.
The angry Israeli contacted the Booking.com platform that had facilitated the reservation to complain and request alternative accommodations.
“It took us weeks to find the hotel and we even ordered it a year in advance,” he told Jpost.com on Sunday. The Post said the future tourists “remained disconcerted” by the request that they cancell.
The prospective tourists attempted to extract financial compensation for the Israeli group from the booking website because they said they could not find other suiteable accomodation online.
“Nothing has been resolved,” Tsehansky said, adding that he plans to file a complaint against the booking company.
According to Tsehansk, he had successfully booked a separate hotel for another leg of the Germany trip, and the issue with the Black Forest lodging represented a “specific incident.”
“We made the reservation a few weeks ago for a vacation we’re planning in August of next summer,” Tchahansky told YNetNews. “Because we’re four families, which is 17 people, we decided to order the rooms as far in advance as possible so we don’t end up without rooms and we wanted to be sure we got what we wanted,” he added.
“We received approval for all of our rooms from the website as well as the hotel itself.” After several days, all four families began to receive messages from the hotel.
“Each family got a different message. One family got an email saying the hotel only accepted guests for a minimum of one week. Another family got a message saying that booking is only available from Saturday to Saturday. The third family received a message saying the hotel is actually full, while the fourth family got the following message: ‘We do not want Israeli guests. Our rooms are not for them. Please cancel your reservation with Booking.com. You will not be charged. Thank you, Schmider.'” Schmider is Barbara Schmider, the manager of the booking website.
“At Booking.com, we do not tolerate discrimination of any kind. Period,” a spokesperson from the company told Jpost.com on Monday. “As soon as we were made aware of the comments made by the owner of this property to our customers, we immediately investigated and closed the property on our site.”
“We are now working to find a suitable alternative for the group of customers affected by this incident as quickly as possible,” the Booking.com spokesperson told the Jerusalem Post.
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